Analysis of the Performance of Ship Agencies in Supporting Operational Efficiency at PT Bahari Eka Nusantara
Analisis Kinerja Agen Kapal dalam Mendukung Efisiensi Operasional di PT Bahari Eka Nusantara
DOI:
https://doi.org/10.48192/vns.v14i2.892Keywords:
Ship Agency, Performance, Operational Efficiency, Human Resource DevelopmentAbstract
Ship agency plays a strategic role in supporting the smooth and efficient operation of vessels at ports. Agencies handle a range of services, from arranging vessel clearance documents to coordinating with port authorities, terminal operators, and other related parties, so the quality of their performance directly affects vessel turnaround time. This study aims to analyze the performance of ship agency services at PT Bahari Eka Nusantara. The study employed a descriptive qualitative method, with data collected through observation, interviews, and documentation. Performance was examined in terms of the timeliness of service, the handling of ship documents, and coordination with port stakeholders, with a focus on the operational human resources who deliver these services. The results show that ship agency services still face obstacles, mainly the limited number and competence of operational staff, which lead to administrative delays in ship services, document management, and clearance in and out, as well as less optimal coordination with terminals and ship crews. Therefore, improving human resource competencies and strengthening the coordination system are necessary to enhance service quality sustainably. These findings are expected to serve as input for the company in formulating strategies to improve its ship agency services in the future.
References
Annasthasya, D., Alfindoria, I., Rahayu, S., & Khair, O. I. (2025). Metodologi penelitian kualitatif: Tinjauan literatur dalam konteks pendidikan. Jurnal Ilmiah Multidisiplin, 3(7), 423–429. https://doi.org/10.60126/jim.v3i7.1070
Aulia, R. Z., & Ali, H. (2025). The influence of organizational strength, human resources, and innovation on company performance strategies. Journal of Social and Political Greenation, 3(1), 1–14. https://doi.org/10.38035/jgsp.v3i1.261
Faizah, A. N., Putri, F. A., Febiana, A. R., & Mardiyah, M. (2025). Manajemen sumber daya manusia dalam menghadapi perubahan organisasi melalui definisi fungsi pengelolaan serta pendekatan. Jurnal Manajemen Pendidikan, 14(3), 441–453. https://doi.org/10.26877/jmp.v14i3.25090
Fendy, C., Jessen, Jihan, K., Rina, A., & Muliat, S. S. (2023). Analysis of the implementation of the operational management system at PT. Unilever Tbk. https://doi.org/10.55338/jeama.v1i2.20
Ginting, D., & Geofany, D. G. (2021). The role of the ship agency in serving clean water filling for the needs of KM. Amrta VII at PT. Gesuri Lloyd Kuala Tanjung Branch. JME, 3(2), 245–249. https://doi.org/10.54196/jme.v3i2.47
Gusnita, E. (2024). Innovative strategies in human resource management: Optimizing employee performance and well-being in the digital era. Eco Margin, 8(2). https://doi.org/10.32764/margin.v8i2.5586
Harohmani, P., Elvianto, D., Rofiantoro, N. D., Fauziyah, Y. K., & Gunawan, A. (2024). The effect of training on employee performance in the company. JISOSEPOL: Journal of Social Economic and Political Sciences, 2(2). https://doi.org/10.61787/1kvfpk16
Indah Ayu, J. P., & Rahayu, T. (2022). Quality of ship agency services at shipping companies. Jurnal 7 Samudra, 7(1). https://doi.org/10.54992/7samudra.v7i1.79
Jaya, U. A., Priyana, I., Albar, F. M., Hodijah, C., & Novitasari, Y. (2025). Counseling to improve human resource management development and service quality to increase employee productivity. Journal of Abdimas Bina Bangsa, 6(1). https://doi.org/10.46306/jabb.v6i1.1676
Kencana, K. C. (2022). Human resource management as a form of internal control over the effectiveness and efficiency of operational costs. Studia Ekonomika, 4(1), 1–12. https://doi.org/10.70142/studiaekonomika.v4i1.6
Pahira, S. H., & Rinaldy, R. (2023). Pentingnya manajemen sumber daya manusia (MSDM) dalam meningkatkan kinerja organisasi. COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat, 3(3), 810–817. https://doi.org/10.59141/comserva.v3i03.882
Peryuda, S., & Khoiri, M. (2023). The effect of human resource quality and motivation on employee performance at PT Karya Sukses Kreasi Kota Batam. 5(3). https://doi.org/10.32877/eb.v5i3.565
Purwantono, T. (2021). Dokumen penanganan bongkar muat peti kemas pada PT. Temas Line Cabang Makassar. Jurnal Ekonomi, Bisnis dan Terapan (JESIT), 2(2), 145–158. https://doi.org/10.47178/jesit.v2i2.1420
Rahman, L. A., & Deliani, M. K. (2025). Prosedur pengurusan clearance out kapal berbendera asing pada Kantor KSOP oleh PT Tirta Permai Bahari Cabang Pontianak. Jurnal Pengabdian Masyarakat dan Riset Pendidikan (JERKIN), 4(3), 14399–14405. https://doi.org/10.31004/jerkin.v4i3.4646
Riyanto, E., Setiadi, A., & Sugiyarsih, S. (2026). Pengaruh manajemen sumber daya manusia terhadap kinerja karyawan di Kantor Unit Manajemen Pelabuhan Kelas III Indramayu. Jurnal Investasi, 12(1), 57–70. https://doi.org/10.31943/investasi.v12i1.378
Salsabilla, N. (2025). Effective strategies in human resource management to increase company productivity. JEMSPOL, 2(4). https://doi.org/10.69623/jemspol.v2i4.179
Sihombing, Y. S. R., Ridho, S., & Said, A. A. (2025). Pengaruh keterlambatan dokumen kapal bermuatan batubara pada PT. Pelayaran Bahtera Adhiguna Cabang Panjang. Wawasan: Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan, 3(1), 318–329. https://doi.org/10.58192/wawasan.v3i1.2924
Simanjuntak, D. J., & Ginting, D. (2024). Upaya meningkatkan pelayanan keagenan pada PT. Samudra Shipping Agency Dumai. Innovative: Journal of Social Science Research, 4(2), 1103–1113. https://doi.org/10.31004/innovative.v4i2.9129
Tanjung, A. A., Lilis, L., & Sabila, F. H. (2024). Tata cara pelayanan dan penanganan crew sign on dan sign off pada crew kapal asing di Kantor Imigrasi Belawan oleh PT. Karana Line Cabang Belawan. Jurnal Adiguna Maritim Indonesia, 1(1), 33–36. https://doi.org/10.54196/jami.v1i1.140
Umi Hanik, M., Giswi, N. K., & Ikha, D. P. (2025). Analysis of shipping services administration service procedures (case study on PT. CLI Indonesia). https://doi.org/10.65378/manajemendiversitas.v5i2.387
