Implementation of Shipping Agency Services in Supporting Ship Services at PT Adhika Samudera Jaya
Pelaksanaan Jasa Keagenan dalam Menunjang Pelayanan Kapal Pada PT Adhika Samudera Jaya
DOI:
https://doi.org/10.48192/vns.v13i2.809Keywords:
Shipping Agency, Port Clearance, Ship Services, Operational Obstacles, Service QualityAbstract
Shipping agencies act on behalf of shipowners and operators in ports, arranging port clearance, documents, berthing, cargo operations, and crew needs, so the quality of their services directly affects the turnaround of ships. This study aims to describe the implementation of shipping agency services at PT Adhika Samudera Jaya, Banjarmasin branch, to identify the obstacles encountered, and to describe the efforts made by the company to overcome them. A qualitative descriptive design was used, and the study was conducted at the company’s office from August 2023 to August 2024. Primary data were obtained through observation and interviews with the company’s employees, and secondary data were obtained from company documents, regulations, and the relevant literature. The results show that the company provides arrival and departure services in accordance with the applicable procedures, including the submission of ship and cargo service requests through Inaportnet, clearance with the immigration and port health authorities, and the issuance of the sailing approval (Surat Persetujuan Berlayar, SPB) by the Harbour Master. The main obstacle was delays in the departure of ships, caused by the limited number of staff, with only two employees handling ships, by a lack of thoroughness in checking ship documents and certificates, which sometimes resulted in incomplete or expired documents being found late, and by bad weather that interrupted cargo operations and departures. To overcome these obstacles, the company increased the thoroughness of document checks, conducted training for employees, added staff to reduce the workload, and stopped cargo operations in bad weather for safety. The development of detailed standard operating procedures, competency-based recruitment, and weather monitoring is recommended.
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