Analysis of the Effect of Interpersonal Communication on the Performance of Woman Seafarers

  • A. Chalid Pasyah Sekolah Tinggi Ilmu Pelayaran
  • Suhartini Sekolah Tinggi Ilmu Pelayaran
  • Pratiwi Pramono Sekolah Tinggi Ilmu Pelayaran
Keywords: Interpersonal Communication, Performance, Woman Seafarers, Root Cause Analysis.


Communication is an absolute necessity in an organization including on board ship because communication can strengthen, unite, or separate the community in its environment. If communication goes well and fun, then employees will be able to work well too, so that organizational performance will be better. Conversely, if communication is not good, it will cause bad social relations, authoritarian attitudes, indifference, and even prolonged conflict. Communication has a very important influence on employee performance. One type of communication that is very important is interpersonal communication, or direct interpersonal communication, both verbal and nonverbal. Communication maintains motivation by explaining to employees what to do, how well they are doing it and what can be done to improve performance if it is below standard.When carrying out the sea-training on board ship, the researcher found communication problems between crew members including a woman seafarerand a foreign Second Officer (WNA), causing disruption of their interpersonal communication. Currently, woman seafarers represent only 2% of the total 1.2 million seafarers in the world and from this 2%, 94% of women seafarers work in the shipping industry. In this man-dominated industry, IMO has made concerted efforts to help the industry move forward and support women to achieve representation that matches the expectations of the 21st century. IMO has taken a strategic approach to increasing the contribution of women as key maritime stakeholders. IMO continues to support the participation of women in positions based on land and at sea.This research was conducted to determine and analyze how good and effective interpersonal communication skills and skills are able to create a conducive work environment and improve the performance of woman seafarers who work on boats.